Shipping policy
At CASTAVIA, we aim to provide reliable and efficient worldwide delivery. This Shipping Policy explains our processing times, estimated delivery times, tracking procedures, and other important shipping information.
Order Processing
Orders normally require 1–2 business days to be processed and prepared for shipment.
Orders are processed Monday through Friday during normal business hours, excluding public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Shipping Days
Orders are dispatched Monday through Friday, excluding public holidays.
Shipping and delivery times are estimates and may occasionally be affected by circumstances outside our control.
Worldwide Shipping
CASTAVIA offers worldwide shipping.
Orders are shipped through established local and international shipping carriers. The specific carrier used may vary depending on your destination and the products included in your order.
Estimated Delivery Times
Estimated delivery times after processing are:
United States, Canada, United Kingdom & Australia:
7–10 business days
Europe:
7–14 business days
Rest of the World:
7–12 business days
These delivery windows are estimates and are not guaranteed.
Delivery may occasionally take longer because of customs inspections, local carrier delays, severe weather, peak shopping periods, public holidays, transportation disruptions, or other circumstances outside our reasonable control.
Order Tracking
All CASTAVIA orders are shipped with tracking whenever available.
Once your order has been dispatched, you will receive an email containing your tracking information.
Tracking information may require a short period after shipment before the carrier begins displaying updates.
Shipping Costs
CASTAVIA provides free worldwide standard shipping on all orders, with no minimum order amount required.
There are no additional CASTAVIA charges for standard shipping unless otherwise clearly stated during checkout.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
CASTAVIA is not responsible for delays caused by customs authorities or for additional customs charges imposed by your country.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully check your:
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Telephone number
CASTAVIA cannot be held responsible for orders that are delayed, lost, returned, or delivered incorrectly because the customer submitted an incomplete or incorrect shipping address.
If you notice an error in your shipping details, contact us immediately. Address changes cannot be guaranteed once an order has entered processing or has been shipped.
Contact Us
For shipping questions or assistance with your order, contact:
CASTAVIA
Email: contact@castavia.co