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Terms of service

Welcome to CASTAVIA.

These Terms of Service ("Terms") govern your access to and use of the CASTAVIA website, products, services, and related features.

By accessing our website, using our services, or purchasing from CASTAVIA, you agree to these Terms.

1. Use of the Website

You must be at least 18 years old, or the legal age required in your jurisdiction to enter into a binding agreement, to use our website and purchase our products.

If you create an account, you are responsible for keeping your login details and password confidential.

You agree to provide accurate, complete, and current information when creating an account, placing an order, or communicating with CASTAVIA.

You may not use our website or services for unlawful, fraudulent, or unauthorized purposes.

2. Product Purchases

By submitting an order through CASTAVIA, you make an offer to purchase the products included in your order at the displayed prices and under these Terms.

All orders are subject to:

  • Product availability
  • Payment authorization
  • Pricing verification
  • Fraud and security checks
  • Acceptance by CASTAVIA

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving:

  • Product unavailability
  • Incorrect pricing
  • Website or technical errors
  • Suspected fraud
  • Unauthorized transactions
  • Abuse of promotions or discounts

If payment has already been collected for an order we cancel, the relevant amount will be refunded.

3. Pricing and Payment

Prices displayed on the website are subject to change without prior notice.

Payments are processed through secure third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable charge for your order.

You are responsible for providing complete and accurate payment and billing information.

4. Shipping and Delivery

Shipping is governed by the CASTAVIA Shipping Policy.

Estimated delivery dates are provided as estimates only and may be affected by customs, local carriers, weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

5. Returns and Refunds

Returns and refunds are governed by the CASTAVIA Refund & Return Policy.

Please review that policy before requesting a return or refund.

6. Intellectual Property

Unless otherwise stated, the CASTAVIA website and its contents, including designs, graphics, photographs, text, logos, product presentation, website layout, and other materials, are owned by or licensed to CASTAVIA and are protected by applicable intellectual property laws.

You may not reproduce, distribute, republish, modify, sell, commercially exploit, or create derivative works from CASTAVIA website content without our prior written authorization.

7. Third-Party Services

Certain website features may rely on third-party platforms or services, including payment processors, ecommerce platforms, shipping providers, analytics providers, or other technology services.

CASTAVIA is not responsible for the independent acts, omissions, policies, or services of third parties except where required by applicable law.

8. Limitation of Liability

To the fullest extent permitted by applicable law, CASTAVIA and its affiliates, employees, officers, directors, representatives, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from or related to your use of our website, services, or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

9. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless CASTAVIA and its affiliates, officers, directors, employees, representatives, and agents from claims, liabilities, losses, damages, costs, or expenses resulting from:

  • Your misuse of the website or services.
  • Your violation of these Terms.
  • Your violation of applicable law.
  • Your infringement of another person's rights.

10. Governing Law

These Terms will be governed by and interpreted in accordance with the laws of the United States, without regard to conflict-of-law principles, except where mandatory consumer-protection laws in your jurisdiction provide otherwise.

11. Changes to These Terms

CASTAVIA may update these Terms from time to time.

Any updated version will become effective when it is posted on our website unless applicable law requires otherwise.

The "Last Updated" date will indicate when the Terms were most recently revised.

Your continued use of our website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13. Contact Us

If you have questions concerning these Terms or CASTAVIA's services, contact:

CASTAVIA
Email: contact@castavia.co

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